Cancellation Policy
We require at least 24 hours' notice for appointment cancellations or rescheduling.
Appointments cancelled or rescheduled with less than 24 hours' notice may be subject to cancellation fee of 50% of the scheduled service price.
No-Show Policy
A no-show occurs when a client:
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Fails to arrive fir their scheduled time.
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Does not contact us to cancel or reschedule.
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Arrives so late beyond the 10-minute grace period given.
Clients who fail to attend their scheduled appointment without providing notice may be charged a no-show fee of up to 100% of scheduled service price.
This fee is intended to compensate the business for reserved appointment time, lost booking opportunities, staffing commitments, and other reasonable losses associated with the appointment.
Methods of Payments
All clients are required to have a card on file to be able to book appointments. The card(s) you provide, you are providing as your pre-authorized card on file in-case any fees are owed due to the violation of our policies. Please call the location you are booked for to notify the office promptly if you need to cancel, reschedule, or make adjustments to your appointment(s). In the case that your appointment(s) is/are cancelled or adjusted due to the violation of our policies, 100% of your scheduled service(s) will be applied to the card you provided on file. We accept Visa, MasterCard, any major credit card as well as cash or debit. We DO NOT accept third party checks or personal checks.
Refund Policy
All products can be returned for full amount paid within 7 days of purchase. Returns made after 7 days of purchase can be exchanged or returned for a store credit within the 30 days of purchase. Non-candidate beauty guest are subject to a refund if payment was made prior to the scheduled appointment.
Services can be corrected within 24-48 hours
Pricing
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All prices are subject to change at the discretion of management.
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Pricing for Lash extension refills only applies to returning clients.
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Some lash refills may require and additional charge if switching from one lash type to another.
Age Requirement policy
Beauty guests' must be 18 years of age or older to receive treatments without the approval or accompaniment of parent/guardian.
Other
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New lash beauty quest are required to show up 15 minutes for appointment to fill out and go over the consent form.
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ALL lash beauty guest must come to appointment without any makeup on. Wearing makeup cuts into the time for the appointment because makeup will have to be completely cleaned off before the service can begin.
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Please place cell phones or electronic devices on silent before service. We ask that all phone calls or text messages are taken after any beauty service.
A valid credit card is required to hold your appointment, but you will not be charged until the day of your service. By booking online you agree to the policies listed above.